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Genesys GCP-GCX certification exam is designed to test the knowledge and skills of professionals who work with Genesys Cloud CX technology. Genesys Cloud CX Certified Professional - Consolidated Exam certification is aimed at individuals who want to demonstrate their expertise in this field and are looking to advance their careers in the contact center industry. GCP-GCX exam covers a range of topics related to Genesys Cloud CX, including administration, configuration, and troubleshooting.
Genesys GCP-GCX exam covers a wide range of topics that are relevant to the use of Genesys Cloud CX. GCP-GCX Exam is designed to test the knowledge of professionals on topics such as the architecture of Genesys Cloud CX, the features and functionality of the platform, and the best practices for using the platform. Genesys Cloud CX Certified Professional - Consolidated Exam certification program also includes practical exercises that test the ability of professionals to apply their knowledge in real-world scenarios.
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NEW QUESTION # 46
Carlos is an administrator who needs to extract data on a group of agents handling customer service calls and track their performance. These statistics allow him to estimate their average handling time.
Which of the following options would help him perform his task?
Answer: D
Explanation:
Activity is an option that would help Carlos perform his task of extracting data on a group of agents handling customer service calls and tracking their performance. Activity is a feature that allows administrators and supervisors to view real-time and historical data on various aspects of Genesys Cloud CX operations, such as queues, agents, interactions, etc. Carlos can use Activity to access various dashboards and reports that show metrics related to agent performance and productivity. Reference: https://help.mypurecloud.com/articles/about-activity/ https://help.mypurecloud.com/articles/view-agent-performance-dashboard/
NEW QUESTION # 47
Sam wants to install the reporting app on his iPad to access metrics.
Which of the following apps does he need to install?
Answer: A
Explanation:
Explanation
Genesys Cloud CX Supervisor is the app that Sam needs to install on his iPad to access metrics in Genesys Cloud CX Performance menu. Genesys Cloud CX Supervisor is a mobile app that allows supervisors to monitor real-time and historical metrics about their contact center performance and activities in Genesys Cloud CX. Genesys Cloud CX Supervisor can help supervisors manage and improve various aspects of their contact center, such as:
* Agent performance
* Queue performance
* Interaction quality
* Customer satisfaction
* Workforce management
Genesys Cloud CX Supervisor allows supervisors to access metrics on their iPad by providing various features, such as:
* Dashboards: Supervisors can view real-time metrics about agents, queues, skills, interactions, and flows on customizable dashboards.
* Reports: Supervisors can view historical data about agents, queues, skills, interactions, flows, and outcomes on predefined reports.
* Alerts: Supervisors can receive notifications about important events or issues that affect their contact center performance or activities.
* Coaching: Supervisors can provide feedback or guidance to agents based on their performance or activities.
References: https://help.mypurecloud.com/articles/about-genesys-cloud-supervisor/
https://help.mypurecloud.com/articles/install-genesys-cloud-supervisor/
NEW QUESTION # 48
Which role is automatically assigned to a new user?
Answer: A
Explanation:
Explanation
The role that is automatically assigned to a new user is Communicate - User. This role grants basic permissions for using Genesys Cloud CX features such as chat, email, phone calls, etc. This role also determines the license type for the new user, which is Communicate - User license by default. References:
https://help.mypurecloud.com/articles/add-a-user/
https://help.mypurecloud.com/articles/communicate-user-role/
NEW QUESTION # 49
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?
Answer: B
Explanation:
Explanation
Workspaces is a setting that allows you create a place for each group in your organization to upload, organize, and share documents and files. Workspaces are secure storage areas that can be accessed only by members of the group. You can create workspaces for different purposes, such as projects, teams, departments, etc.
References: https://help.mypurecloud.com/articles/about-workspaces/
https://help.mypurecloud.com/articles/create-a-workspace/
NEW QUESTION # 50
Sam wants to install the reporting app on his iPad to access metrics.
Which of the following apps does he need to install?
Answer: D
NEW QUESTION # 51
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